Ramp new hires before they meet a customer
New customer-facing hires usually learn on real customers. With Tacity they practise first: on made-up clients built to your ideal customer, then on general twins of your market, then a certification call with the twin of their first real account, signed off by a trainer before the real meeting.
Updated 7 November 2026
Three steps to the first real meeting
- Made-up clientsFictional accounts built to your ideal customer, so new hires practise with no customer data at all.
- General twinsTwins of a role in your market, such as a sceptical CFO at a mid-sized 3PL, grounded in your ideal customer’s market and role.
- Certification on the real accountA practice call with the twin of the people they’re about to meet. A founder or trainer reviews it and signs off.
What trainers see
Practice calls, scores, onboarding progress and checks for the people they train. Each real meeting then adds to the person’s training plan, with a suggested next drill. Everyone is told before a practice call that founders and trainers can review it.
Why this works
New hires make their first mistakes with a twin, not the customer. They hear the objections that customer is likely to raise, in context, before the stakes are real, and their manager sees readiness instead of guessing at it.
Questions
Do new hires need customer data to start?
No. Made-up clients and general twins work from day one. Twins of real customers follow when you connect your CRM, email and meetings.
Is Tacity a monitoring tool?
No. Practice is for the person practising. Trainers see practice and readiness, never recordings of real customer meetings, pipeline values or account pages.
Who signs off a new hire?
A founder or trainer reviews the certification call on the real account’s twin and decides when they’re ready.
Practise your next meeting with the people in it.
A 30-minute walkthrough with a live practice call on one of your own accounts.
Priced in US dollars by team size. We’ll quote on the call.